"The Best Warranty In The Business"
Includes 3 Year Lightning Warranty - No Service Contracts Required!
DFS products carry a one (1) year warranty against defects in material and workmanship. The product warranty will be in effect for a period of one (1) year from the date of system acceptance or fifteen (15) months from the date of product delivery, whichever comes first.
When installed with factory required surge protection, all Plug-in Function Modules, Telemetry Control Units, Power Supply Modules and Radio Interface Modules carry an extended two (2) year return-to-factory warranty. Products that carry an extended warranty are covered against damage due to lightning and surge for the entire three-year period.
DFS will repair or replace at its option, F.O.B. Melbourne, Florida, any part or parts of its products, which become defective during this warranty period. When returning parts to DFS, a Return Authorization (RA) must be obtained by contacting our Melbourne Factory Repair Center via telephone at 321-259-5009 or by email at .
The HT3 SCADA Software is warranted for as long as it is in use by the Owner. All HT3 SCADA Software upgrades are provided to the Owner and are performed free of charge, but they must be installed by an authorized DFS service technician.If remote access to the SCADA server is available via a VPN or dial-up connection, our service department will perform all upgrades free of charge. Please open a service ticket to coordinate a time to perform the remote upgrade. If remote access is not available, or if preferred, an on-site upgrade can be performed. Please request a quotation by contacting our Service Department via telephone at 321-259-5009 or by email at firstname.lastname@example.org
Onsite Installation Warranty
When a DFS product has been installed and/or on-site inspected by a DFS certified technician, on-site warranty services are provided for one (1) year, from the date of system acceptance, covering defects in installation, material and workmanship. The one year onsite installation warranty also includes 24/7 factory phone support. On-site warranty services must be initiated by contacting our Service Department via telephone at 321-259-5009.
DFS provides factory phone-support, during normal business hours, for the life of the TAC II SCADA system. Normal business hours are weekdays, excluding holidays, 8:00 AM to 5:00 PM Eastern Time Zone. Factory phone-support outside of normal business hours, weekends and holidays will be charged against the current hourly rate. A one-hour minimum charge will apply. A dial-up phone line must be connected to the Hyper SCADA Server to receive full support. Contact our Service Department via telephone at 321-259-5009.