DFS Customers Say...
Data Flow Systems offers quality SCADA products and services as well as exceptional, customized plant and facilities controls systems to water and wastewater utilities. Our radio and network telemetry systems are used nationwide by utilities in the quest to effectively serve the public. No matter how complex the issue, we have the resources to provide the solution. We design, manufacture, install, and service our products - never losing sight of the customer's needs
"Bonita Springs Utilities' long-standing partnership with DFS has given us the tools we need to effectively monitor and control our 350 lift stations and well sites. By rolling out TCUs equipped with high speed radios and communicating via the new DFS protocol, our system polling time has been reduced by about two-thirds. And Data Flow's technical support team is always there, ready to assist by phone or on site."
~ Dave Kemp, Maintenance Technician IV, Bonita Springs Utilities, Inc.
We have come to know DFS as a great company for reliability, service and support....
"The Coral Springs Improvement District has been a User of Data Flow Systems for about a decade. We decided on DFS based on testimony that we received from another utility in our area, who was a user since the 1980's. We have come to know DFS as a great company for reliability, service and support. From a budgetary perspective: our contract with Data Flow systems is as a rental service, which turned out to be a great choice for us. This agreement limited startup costs, streamlined budgetary figures for SCADA services, as this cost is based on an Annual User agreement, paid to DFS monthly. As for product reliability: As a rental service, CSID is not responsible for DFS equipment Failure or repairs. In the unlikely event that a piece of equipment is faulty, our field technicians simply swap out the equipment with a spare already on hand, provided by DFS, and ship the device to DFS for repairs. After DFS has completed those repairs, they ship it back as a spare. If it's one of the TCU's (Telemetry Control Unit) this swap is easy for one person to do in about a minute. As a tool: The data itself is easy to analyze, tabulate and interpret from any device, anywhere, including mobile devices. Their system is easy to use and operate, not needing highly technical service persons to navigate. This has helped us tremendously, as we are a small utility. The system gives us great tools for setting up alerts, alarms and user controls which are fully customizable. Data viewing screens can be custom built by DFS, you can utilize one of many templates provided, or with a little know how, custom screens can be built, in-house, by persons with limited computer skills (I did). For support: DFS also offers 24/7 support to our staff whenever needed. As an added bonus, Data flow systems checks in regularly, making sure our hardware and software are functioning at the highest level, making updates when needed. Because of this, I feel our system will never be obsolete or left in the dust by other competitors. With all this in mind, I don't see our District needing any other service."
~ Curtis J. L. Dwiggins, Coral Springs Improvement District
"HT3 Mobile has allowed us to have immediate access to all the critical information concerning both our water and wastewater operations. Providing such insight into our operations on a 24/7 basis has proven to be vital in that we are able to make immediate responses to any situation. Our customers expect immediate information and results and the HT3 Mobile system provides just that. In addition, HT3 Mobile has allowed us to streamline our operations by maximizing the efficiency of all our staff. Quite literally, we couldn't do without it now!"
~ John Mandrick, PE, Utility Director, City of Fernandina Beach, FL
"The Town of Lee has benefited from Data Flow's expertise, outstanding service and technical support for several years. Using HT3 has increased the effectiveness of our Public Works Department as well as our Administrative Team. We are a small municipality that provides Water and Wastewater services to our residents. Having the HT3 system allows us to be well informed and to quickly identify issues before they become serious. Data Flow understands the many challenges that we face and always provides quick, professional guidance to our staff. We look forward to the future knowing that Data Flow will continue to be our partners."
~ Sarah Anderson, Town Manager, Town of Lee
"Following our recent Storm Water Pump station upgrade, we encountered trouble with the installation of level transducers that were not functioning properly. The problem appeared to have been an oversight by the contractor and project engineers. I reached out to DFS service technician, James MacArthur, who corrected the issues that we were faced with. Every time Spring Lake Improvement District staff is faced with a problem, ALL DFS staff comes through efficiently and effectively with a solution â€“ Heidi Massey, Fred Toone, Mike Weaver, Mike Barmash and Tom Hogeland, to name a few. I canâ€™t begin to think of how many times I have called for help and the problem is solved. In this case, thank you, James, for your professional diligence and knowledge in solving our dilemma."
~ Clay Shrum, Director of Operations, Spring Lake Improvement District
"My name is Wm. Nollie Parrish. I am the Lead Electrician for the City Of Winter Park, and I have worked with the DFS telemetry system for 13 years. I just wanted to say a few words about the new Symphony program that Data Flow Systems has to offer that will make our LIFE in the work place a little better. First of all I am very proud to have been a part of Symphony from the beginning. It took a lot of hard work at first to get everything in the proper places, and I have to say it was well worth the wait and process. The savings that I have experienced in many ways is just amazing. Here are just a few things that have made a big difference in the daily operations not only with my job but the lift station operators as well. (1) The pump run times have decreased by 34%. (2) The pump maintenance expenses have almost disappeared. (3) Our power consumption has decreased by over 40% per year. (4) The number of call outs per month have been cut in half."
~ Wm. Nollie Parrish, Lead Electrician, City of Winter Park
"Data Flow makes a great product. It is very durable and easy to work with. They offer training and are always there when you need them.... We now have Data Flow written into our construction specifications. All new lift stations and Water Plant will have Data Flow equipment and controls."
~ Larry Cooper, Electrical/Mechanical Supervisor, Hernando County, FL
"We started to realize their professionalism early on in our discussions with representatives of DFS. We never felt pressured and DFS produced... free of charge... a high quality report showing how they would save our district money while automating our lift stations at the same time. We have been using the DFS system since January 2012 and we are very satisfied. Every claim they made has been backed up by their actions or their product. And speaking of the company's actions, we have to state that each employee we have had the pleasure of working with has been knowledgeable, courteous, responsive, and professional. As a water and wastewater processing utility serving approximately 45,000 residents, we are challenged by rising costs, performance standards, and quality issues almost daily. DFS has made part of our job easier and we are glad they were chosen to partner with us."
~ Dan Daly, Director of Operations, Coral Springs Improvement District
"Having a company located in state with the dedication that Data Flow has is priceless. One example of this is when lighting hit our #2 Water Plant directly on a Friday afternoon.... We made one phone call to DFS and they loaded up a van in Melbourne, drove three hours, installed a new back plane and replaced all the components and we had our plant back up and running the same day. I do not know of any company that can match that type of service."
~ John Mandrick, PE, Utilities Director, City of Fernandina Beach
"I just wanted to take a minute and thank you for the great product and support that your company supplies to Holley Navarre Water System, its employees and customers. I have been an Operator and Manager here for 25 years and I don't know how we got along without a SCADA system as long as we did. We installed Data Flow Systems approximately 10 years ago and have never looked back."
~ Paul Gardener, Operations Manager, Holley-Navarre Water System, Inc.
"I have been a Data Flow user for 9 years.... The first year the City saved $60,000 in overtime costs with no lift station SSO's. Data Flow is an excellent SCADA system and I would recommend it to anyone."
~ Larry Johnson, Lift Station Manager, City of Largo, FL
"The addition of HT3 Mobile has allowed us to reduce the number of hours that DEP requires onsite presence at our water plants. This also improved our overall efficiency by increasing the time our personnel can work in other areas. HT3 Mobile allows us to be aware of every facet of our operation, 24 hours a day no matter where we are, so we can respond appropriately to any abnormal condition or alarm. For us, HT3 Mobile has been a win‐win situation!"
~ Richard Kornbluh, Utilities Manager, City of Longwood, Florida
"Manatee County Utilities continues to grow at a rapid rate requiring technology, equipment and expertise to run, monitor and maintain 620 satellite lift stations and 15 master lift stations throughout the county. We rely on Data Flow Systems to help us design and maintain the ever-changing environment. By installing Data Flowâ€™s new TCU/VFD at our master lift stations we have lowered programming time, giving us the ability to change parameters on-site without rewriting ladder logic. Beyond the software available, Data Flowâ€™s training has produced three TCU/VFD Technicians and one Master Technician, ensuring qualified staff to assist in keeping the county running. Having Data Flowâ€™s engineering and support team available to assist with issues 24/7 is the icing on the cake."
~ Ralph Braun, Senior Industrial Electrician, Lift Station Section, Manatee County Utilities Department
"Data Flow Systems has been serving the City's Utility SCADA needs since 2009. Beginning with a pilot installation at a remotely located lift station and ultimately growing to 20 lift stations, 10 booster pump stations, and 2 elevated storage tanks. The City recently embarked in a seven year, 70 million dollar capital investment in water system improvements. Funding and design began in 2010 with construction of multiple facilities occurring through 2017. These critical water system facilities included five booster pump/ground storage sites, one elevate storage tank, five wells, and multiple water line improvements. DFS was instrumental in the successful program design and integration of these facilities. DFS has performed as promised over the years and provided a reliable end user friendly SCADA system that continues to serve our system with extreme confidence."
~ Jody Hooks, PW Field Operations Manager, City of League City, TX
"I wanted to take a moment and extend my appreciation to You, your Staff and Company. The manner in which your Company performed the installation and integration of the new Fresh Water Telemetry Project here at CCI Tehachapi is of the utmost professionalism and integrity. The system is humming along beautifully and CCI and myself are extremely happy with the results, and performance. Please extend our thanks once again to your crew, who worked here at CCI Tehachapi.
~ Darren Plumlee, Chief Engineer 1, California Correctional Institution (CCI)
"We use DFS for a number of reasons. Cost, simplicity, ease of monitoring via the web, history, trends, reliability, avoiding spills, and attaining our #1 goal, KEEPING THE PUBLIC SAFE. With assistance of DFS, Manatee County has embraced the technology age of the twenty first century. The DFS owners, supervisors, staff, and employees are like a family with one goal, to support their customers with the best product available. DFS = exceptionally talented people developing and selling the best hardware and software available in the industry."
~ Pat Logsdon, Sr. Industrial Electrician, Manatee County
"Indian River County has been working with Data Flow Systems since 1990 and we have over 300 Data Flow units, covering all of our lift stations and wastewater/reuse system. We are very pleased with the product and service they provide. The Data Flow System has been incorporated into our construction specifications for lift stations & reuse sites."
~ Terry Southard, Operations Manager, Indian River County Utilities Division
"After becoming familiar with your products, I have complete confidence in your pump station controllers (TCU's).... Storm situations can be monitored and dispatched (if needed) from a single location. Mechanics can perform small system shutdowns without needing assistance from site attendants. The only regret I have is that our entire system is not utilizing a TCU. We currently have 200 installed and are hoping to complete our system over the next few years. Thanks for the products, technical support and all the kind, knowledgeable staff at DFS."
~ Darryl Gibson, Computer Programmer II, Pasco County, FL